KNOWLEDGE
Find the Answers You’re Looking For.
1What are peptides and what are they used for?
Peptides are short chains of amino acids linked by peptide bonds. All of our products are sold exclusively for laboratory research and development purposes, not for human or veterinary use.
2Can you give me advice on peptide dosing or reconstitution?
No. We cannot provide any information related to dosing, reconstitution, or clinical usage. All products are sold exclusively for laboratory research purposes.
3Are your peptides intended for human or veterinary consumption?
No. Our products are strictly for laboratory research use only. They are not intended for human or animal consumption, therapeutic, diagnostic, or clinical use.
4How long does it take to process and ship my order?
Orders are processed within 1–3 business days and shipped via USPS with tracking provided. Delivery times vary by destination but typically take 2–5 business days nationwide.
5Do you ship internationally?
No. At this time, we only ship within the United States through USPS.
6How should I store my peptides?
Peptides should be kept in a cool, dry environment away from sunlight, humidity, or extreme temperatures. For specialized storage conditions, contact our support team for guidance.
7My package was lost or damaged — what should I do?
If your order arrives damaged or is marked as delivered but missing, please contact USPS first with your tracking number. If the issue remains unresolved after 72 hours, reach out to our support team for further assistance.
8Why do you require age verification?
All buyers must be 21 years or older to comply with applicable research and product safety standards. Age verification helps ensure regulatory compliance and responsible sales.
9Who can I contact for help or documentation?
For support, documentation requests, or product-related inquiries, please contact our team at: info@rpdepot.com or use our website’s contact form.
Returns and Refunds
1What if my product shows up damaged?
Please email: info@rpdepot.com with your order number, a clear photo of the damage, and a brief description. Once received, we will arrange to send a replacement for the damaged item.
2What if my package is missing products or contains the wrong items?
Contact us with photos and errors and we will promptly send you the correct items at no additional cost.
3Do you accept returns?
Given the specialized nature of our products, we are unable to accept returns. If any concern arises with your purchase, our team will address the situation promptly to ensure a satisfactory resolution.
4Do you issue refunds?
Our customer service team reviews refund requests individually to ensure fair and prompt resolution. When reaching out about a possible refund, please include your order number, a description of the issue, and supporting photos if available.
5Can I return my order?
Due to the sensitive nature of research products, we do not accept returns. Replacements are available only for defective or damaged items reported within 72 hours of receipt.
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